Frequently asked questions

What payment methods do you accept?

We accept various payment methods, including:

  • Cash on delivery
  • Credit/Debit cards
  • Bank transfers
  • Jazz Cash/Easy Paisa
Is my payment information secure?

Yes, we use secure encryption to protect your payment information during transactions.

How can I place an order?

Ordering is simple! Browse our collection, pick your favorite bag, select the size and color, and click "Add to Cart." Follow the checkout steps or WhatsApp your details to our agent, who will place your order and share the order number with you.

How can I track my order?

Once your order ships, you'll get a confirmation message or email with a tracking number.

Do you offer international shipping?

Yes, we ship internationally as well as within Pakistan. International orders require advance payment. For any questions, feel free to contact our customer support team on
03000-(WOMENY)-966369

What are the shipping charges?

Our standard shipping fee within Pakistan is PKR 199. International shipping charges vary based on destination and order size. For details, please contact our customer support team.

03000-(WOMENY)-966369

What is your return policy?

If you've not received exact product that your purchase, you can exchange it within 7 days of receiving it, as long as it's unused and in its original packaging.

What should I do if I receive a damaged item?

If you receive a damaged item, contact our customer support team within 24 hours of delivery with clear photos of the damage. We’ll arrange a Replacement or Refund.

What should I do if an item is missing from my order?

If any item is missing from your order, please inform us within 24 hours of receiving your package. We’ll investigate and send the missing item or issue a refund.

Can I exchange my bag for a different style or size?

Yes! You can exchange your bag for a different style or size. Just contact our customer service team within 24 hours of receiving your order for assistance.

How can I contact customer support?
What are your business hours?

Our customer support team is available from Monday to Saturday, 9:00 AM to 2:00 AM.

Do you offer live chat support?

Yes! You can access our live chat support during business hours at +92 300 7013 546

 
How quickly can I expect a response from customer support?

We strive to respond to all inquiries as quickly as possible, typically within 24 hours. For urgent matters, please use our WhatsApp contact.

What should I do if I have a complaint?

If you have a complaint, please reach out to us via WhatsApp at +92 300 7013 546 or email us at complaint@womeny.co
We take all complaints seriously and will work to resolve any issues promptly. Feel free to adjust any details as needed!

What types of bags do you offer?
  • Tote Bags: Stylish and practical for everyday use.
  • Duffle Bags: Spacious and perfect for travel or gym.
  • Handbags for Girls: Trendy and fashionable options.
  • Crossbody Bags: Hands-free convenience with a chic look.
  • Shoulder Bags: A blend of elegance and practicality.
  • Laptop Bags: Protective and stylish for your tech.
  • Chic Backpacks: Great for students or casual outings.
Are your bags made from high-quality materials?

Absolutely! We prioritize quality, using durable materials to ensure our bags are both stylish and long-lasting.

 
How do I know which bag is right for me?

We provide detailed descriptions and images for each product to help you choose confidently. For any specific questions, feel free to contact our customer service team. We will be to assist you 🙂

If you want more information Contact us